Frequently Asked Questions

  • Typical Project Timelines:

     The typical duration of a project depends largely on the scope, complexity, and scale of the project. In general, projects are categorised and depending on factors below:

    Small-scale projects: 2 to 4 weeks

    Medium-scale projects: 3 to 6 weeks

    Large-scale projects: 6 months or longer

    Factors Affecting Project Timelines:

    Project Complexity: More complex projects, especially those involving multiple teams or technologies, will naturally take longer.

    Resources Available: The availability of team members, funding, and tools can impact how quickly a project progresses.

    Stakeholder Involvement: Projects requiring approval from multiple stakeholders or external entities may take longer due to the need for coordination and consensus.

    Scope Changes: Any changes to the project scope (scope creep) during the project can extend its timeline.

    Risk Management: Projects with higher risks (e.g., new technology or untested processes) might take longer due to contingency planning and problem-solving.

  • How do you measure success?

    While every company typically has its own set of KPIs aligned with their specific business objectives, here are some of the most common KPIs we use to measure the success of our consulting services:

    1. Cost Savings and ROI

    Definition: Measures the financial benefits achieved from implementing Lean Six Sigma or Agile practices (e.g., reduced waste, increased productivity, reduced errors).

    Purpose: To determine whether the client’s investment in consulting services resulted in a positive return, indicating a successful project.

    2. Cycle Time Reduction

    Definition: Measures the time it takes to complete a specific process or task from start to finish (e.g., product manufacturing, service delivery).

    Purpose: To evaluate how effectively Lean Six Sigma methods have reduced process inefficiencies, resulting in faster delivery times and improved customer satisfaction.

    3. Defect Rate / Quality Improvement

    Definition: Tracks the percentage of defects, errors, or rework incidents in a process or product.

    Purpose: To assess the effectiveness of Lean Six Sigma’s focus on quality control and process standardization in reducing defects and improving overall quality.

    4. Customer Satisfaction (CSAT)

    Definition: Measures how satisfied customers are with your product, service, or process improvements.

    Purpose: For Agile projects, this KPI is crucial for assessing customer feedback and ensuring that the project is aligned with customer needs and expectations. Improved customer satisfaction often reflects the success of Agile’s iterative and responsive methodology.

    5. Employee Engagement and Satisfaction

    Definition: Tracks employee satisfaction levels and engagement after implementing changes (e.g., Lean improvements, Agile training, or workflow changes).

    Purpose: To gauge how well the team is adapting to new methodologies and whether improvements are positively affecting employee morale and productivity.

    6. Process Efficiency / Productivity

    Definition: Measures how much output is generated relative to the resources used (e.g., labor, material, time)
    Purpose: To track improvements in efficiency through process optimization. Lean Six Sigma aims to streamline processes and reduce waste, while Agile enhances team collaboration and delivery speed.

  • How do you charge?

    We offer flexible payment structures tailored to the specific needs of each client and project. Depending on the scope, duration, and nature of the consulting engagement, we use the following pricing models:

    1. Hourly Rate

    Best for: Short-term consultations, specific tasks, or when the time commitment is unpredictable.

    Description: For clients who need ongoing support or guidance for smaller tasks, we offer an hourly rate. This option is suitable for ad-hoc consultations, quick assessments, or project management support where the time required is variable.

    Example: $150/hour

    2. Project-Based Fee

    Best for: Defined projects with specific deliverables, timelines, and outcomes.

    Description: For clients with a clear project scope, we offer a fixed-price fee based on the estimated time and resources required to complete the project. The total fee is agreed upon upfront and covers the entire project, regardless of time spent.

    Example: $10,000 for a Lean Six Sigma implementation over a 6-week period, with specific deliverables outlined in the contract.

    3. Retainer-Based Fee

    Best for: Ongoing or long-term consulting services, where the client requires regular support, guidance, or strategic advice over an extended period.

    Description: Clients can engage us on a monthly or quarterly retainer basis, which ensures consistent access to our expertise as their needs evolve. This model is ideal for companies seeking continuous improvement or strategic project management oversight.

    Example: $5,000 per month for ongoing project management and Lean Six Sigma support.

    4. Milestone Payments

    Best for: Projects with defined phases or deliverables that require periodic assessment and payment.

    Description: For larger or more complex projects, we break down the project into key milestones, with payments tied to the completion of each phase. This ensures that clients only pay for tangible results as the project progresses.

    Example: 3 milestone payments of $3,500 each for a 12-week project—1st payment at project initiation, 2nd payment upon reaching a major milestone, and the final payment upon project completion.